At Textbooks on Demand, we want every student to be satisfied with their purchase. If something isn’t right, our straightforward return policy is here to help.
30-Day Hassle-Free Returns
- You may return any textbook within 30 calendar days of receiving your order.
- No restocking fees.
- No questions asked.
Return Conditions
To be eligible for a return:
- The textbook must be unused, in resalable condition, and returned with all original packaging.
- Digital products (e.g., ebooks) are non-refundable once downloaded or accessed.
- You must contact us before sending any item back to receive return instructions.
How to Start a Return
- Email [email protected] with your order number and reason for return.
- We’ll provide return instructions and a return address.
- Ship the item back using a trackable method.
Return Shipping Costs
- If the return is due to our error (e.g., wrong or defective item), we’ll cover return shipping.
- If returning for personal reasons (e.g., no longer needed, ordered the wrong item), you are responsible for return shipping.
Refund Processing
- Once we receive your returned item, we’ll inspect it and process your refund within 3 business days.
- Refunds are issued to your original payment method.
Late or Missing Refunds
If you haven’t received a refund after 5 business days of confirmation, please:
- Check your bank or credit card account again.
- Contact your payment provider—it may take some time before your refund is officially posted.
- Still need help? Email [email protected].